Frequently Asked Questions

Everything you need to know about your next favorite hat.

How do I determine my correct hat size?

To find your perfect fit, wrap a flexible measuring tape around your head, about one inch above your eyebrows and ears. Compare your measurement in centimeters or inches to our detailed size guide located on each product page.

What is your return policy for headwear?

We offer a 30-day return policy for all unworn hats in their original condition with tags attached. Please note that for hygiene reasons, hats showing signs of wear or makeup stains cannot be accepted.

How will my hat be packaged to prevent damage during shipping?

We use custom-engineered, crush-proof boxes designed specifically for headwear. This ensures your hat maintains its structure and brim shape from our warehouse to your doorstep.

Do you offer international shipping?

Yes, BigHatStore ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.

How should I clean and care for my hat?

Care instructions vary by material. Generally, we recommend spot cleaning with a damp cloth for synthetic blends and using a soft-bristled brush for wool or felt. Avoid submerging structured hats in water.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.